Questions? Praise? Feedback?
We'd love to hear from you! We're always looking to improve! Have any cool ideas? Email us!
Where is the Land of Maple Syrup and Mounties?
We call it the Land of Maple Syrup and Mounties, some people call it Canada. Some say potato, some say potatoe!
How do you pronounce "tteyen'"?
Just give us a cup of TEA ! Give us a Japanese YEN ! TEA-YEN !
Can I really play with your handbags?
Of course you can! However, you may find your significant other always asking you if they can "hold your bag for you"!
What does goPlay mean?
goPlay means have fun in life and especially when you wear our designs!
Thanks for shopping at tteyen. We appreciate the fact that you love our playful designs and hope you enjoy them as we work hard to ensure that they are designed for the weekends and for your lifestyle. In the unlikely event that you have second thoughts, please follow the procedures below for a refund.
Any unused and undamaged goods:
1) Email us within 5 business days with the original receipt
2) We will reply to you within 3-5 business days with instructions and a reference number
3) Mail it back to our address
4) Once the return is received and has been inspected for, we will continue to process the refund.
If paid by credit or debit card, refunds will be sent to the card-issuing bank.
We may at our sole discretion, refuse or cancel any order and limit order quantity.
In the even of unauthorized payments, we reserve the right to cancel or hold an order.
We only replace items if they are defective or damaged. Contact us at our email we_care AT tteyen DOT co (replace AT with "@", DOT with ".")
You will be responsible for paying for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance.
Customs, taxes and duties
We currently only ship to US and Canada, but do drop us a note and we will see if we can help you.
Please note that we are unable to estimate taxes and duty in the US and you will be responsible for taxes, duties and customs, if any.